Our cancellation policy for any purchases from the Quantum Trading software site is very simple and clear.
Refund policy for tangible goods such as software products
All our software is covered by a 7-day money-back guarantee.
This is a ‘no questions asked’ refund policy. All you need to do is to advise us in writing during the 7 day period that you would like a refund, and we will then return your money the same day. We offer this to all our customers as we do understand that trading styles and approaches differ from one trader to another.
At the same time, any indicators will be deactivated on our servers, so they will no longer be available for you to use.
Requests for refunds should be sent to helpdesk@quantumtrading.com and titled: ‘Software refund request’ which will then ensure our accounts team action this immediately for you.
PLEASE NOTE – If you order an indicator or product you have previously ordered and then request a refund, our 7-day money-back guarantee will NOT apply to that order. In placing such an order with us, it is assumed you have read and understood these terms, and we make NO EXCEPTIONS. This applies whether for a single indicator, a group of indicators or the full package of indicators.
This also applies where a product has been ordered, refunded, and then ordered as part of a bundled package. In such cases, no refund will be applied to the previously refunded product, and only products not previously refunded will be eligible for a pro rata refund. This policy also applies when you order using a different email address from the one used on the original order, provided the same name is used.